FAQ

Payment 

We currently accept payments through Paypal; one of the most trusted online payment solutions on the web. If you do not yet have a Paypal account, you will be able to create one at checkout via your credit/debit card or you can opt out, and still purchase your art. Secure processing is employed via SSL Encryption Technology, which is the industry standard. SSL (Secure Sockets Layer) is a protocol developed for the transmission of private information over the internet. SSL uses a private key to encrypt the user’s data, including credit card information, so that it cannot be read while being transferred over the internet.  


Art

Paper: 

All art prints are produced on Epson Ultra Premium Presentation Acid-Free Paper. Between a gloss and matte finish with highly saturated, maximum ink coverage. Paper is thick, durable, fingerprint resistant and perfect for framing.

Acid-free paper is paper that if infused in water yields a neutral or basic pH (7 or slightly greater). It addresses the problem of preserving artwork for long periods. The particular paper grade is Archival (also Museum-grade) — cotton rag paper made from cotton pulp with a lifetime of 100+ years.

Ink: 

All art prints are done using Epson UltraChrome water based HDR ink-jet technology.


Commissions [currently closed]

All commissions can be submitted  here 


Shipping

Allow 2-5 business days for processing

USA: 3-5 business days via USPS

Canada: 5-10 business days without tracking

Worldwide 10-20 business days without tracking

Shipping unavailable for the following countries: Cuba, Iran, and North Korea. 

Canvas art unavailable for Australia. 


Caring for your Art

Keep your artwork out of direct sunlight. If exposed to extreme heat or sunlight over long periods of time, paper can become brittle.

Extreme humidity can cause mold and encourages discoloration of your print. Do not place your print near a stove, shower, or sink.

Frame under non-glare glass, treated with a coating to protect the work from UV sunlight if possible. This not only protects your artwork from sunlight, the non-glare glass makes it easier to see the artwork surface when it is displayed.

The mat and backing of your frame should be made of acid free paper and finished with acid free tape. This is to avoid any moisture reaching your painting and damaging it.


Returns & Refunds

All sales are final, items are made on demand and therefore not eligible for returns or refund. All shipping fees and international duty/tax are non-refundable. We do not accept cancellations, or allow exchanges to be made. On a case by case basis under extenuating circumstances, at our discretion, if we determine a refund is warranted, a 6% fee will be deducted from the refund. If in any instance a refund is granted it will be in USD at the exchange rate effective at the time of the refund. The cardholder assumes all responsibility for any fluctuations in exchange rate and/or fees levied by their bank.